General

Account Management

• What should I expect during the onboarding process?
• I forgot my login credentials. Should I create a new account?
• How do I create an account with ROE?
• How do I update my practice address?

Case Submission

• What information is required when submitting a prescription (Rx)?
• What methods can I use to submit cases?

Case Tracking

• How do I set up email notifications for different staff members?
• How can I view my cases that are on hold?
• How accurate are the delivery dates shown in the portal?

Support & Communication

• Who should I contact for technical questions versus general inquiries?
• How do I find out who my assigned technician is?
• How can I minimize case-by-case communications from ROE?

Shipping & Deliveries

• How do I schedule a UPS pickup?