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What if a patient case was tied to the wrong account or location?

If a patient case has been associated with the wrong account or delivery location, our team can identify and correct the routing error before the case is shipped. This situation sometimes occurs in practices with multiple locations, affiliations with educational institutions, or when account information has recently changed.

For example, if a case was inadvertently tied to a dental school account instead of your private practice, please contact us so we can update the delivery destination. When you call, we will verify that the phone number and address on file match your intended delivery location and make any necessary corrections.

Catching these errors before shipping ensures your case arrives at the correct location without delays or confusion.

Contact Information

For help with your current and/or next case, contact ROE Dental Laboratory: