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What if the lab left conflicting messages about a case?

We understand that receiving conflicting information about a case can be confusing and frustrating. Occasionally, this may occur if a newer team member is not fully aware of existing notes or prior communications documented on a case. We sincerely apologize for any inconvenience this may cause.

If you have received messages that seem contradictory, please call our laboratory so we can clarify the current status of your case. Our team will review all notes and communications associated with your case to provide you with accurate, up-to-date information. We will confirm whether the case should proceed to the next stage (for example, "Go ahead and go to finish") or if any additional steps are required.

Your call helps us identify where the miscommunication occurred and ensures that you have a clear understanding of your case status moving forward. We appreciate your patience and are committed to providing you with consistent, reliable service.

Contact Information

For help with your current and/or next case, contact ROE Dental Laboratory: