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What does "Live" status mean?

A "Live" status indicates that your case is actively in production and currently being worked on by our skilled technicians. This status confirms that your case is progressing through our laboratory workflow and remains on track for its estimated delivery date.

When you check your case status and see that it is "Live," you can be confident that work is underway. Our team may describe this as "currently still live, but scheduled to be back by [date]," meaning the case is in active production with an anticipated completion timeframe.

If you have questions about the specific stage of production or need to make any changes to your case while it is live, please contact our team as soon as possible. Depending on where the case is in the production process, we may be able to accommodate modifications or provide more detailed timing information.

Contact Information

For help with your current and/or next case, contact ROE Dental Laboratory: