What is the best practice for uploading files to held cases?

To ensure your case is released from hold and proceeds without delay after uploading files, we recommend following these steps:

1. First, upload your files through the portal as you normally would. This may include updated prescriptions, photos, scans, or other documentation that was requested.

2. Second, immediately after uploading, contact ROE by calling us or sending an email to info@roedentallab.com. Do not wait, prompt notification is essential since our system does not automatically alert us to new uploads.

3. Third, when you contact us, provide the patient's name and describe what was uploaded. For example, "I uploaded a new scan and updated RX for patient Mary Johnson."

4. Fourth, request that the case be released from hold so production can resume.

5. Finally, confirm with our team that the files were received successfully. This verification step gives you peace of mind that everything is in order and your case is moving forward.

Following this process consistently will help prevent delays and ensure smooth communication between your office and our laboratory.