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What should I expect during the onboarding process?

The onboarding process typically includes:

  1. Initial verification of your practice information
  2. An onboarding email containing ACH enrollment forms, lab preference forms, and communication forms
  3. Account creation by customer service
  4. A second email with a link to set up your portal username and password
  5. Portal access for submitting cases, uploading files, checking case status, and tracking deliveries