I uploaded files to an existing case - will the lab see them?

When you upload files to an existing case through the portal, ROE Dental Laboratory does not receive an automatic notification. Our system does not alert our team when new files are added to an existing case.

For this reason, you must call or email us after uploading files to an existing case. When you reach out, please include the patient's name and a brief description of what was uploaded—for example: "I uploaded a new RX for John Smith, please proceed with the case."

Without this notification, your case may remain on hold indefinitely—our team has no way of knowing the requested information has been provided. Confirming your upload is the best way to keep your case moving forward on schedule.