How do I send a case back for credit (not a remake)?

If you need to return a case for credit rather than a remake, send the case back to our laboratory with a prescription or note clearly indicating that you are requesting a credit. Include the invoice number if you have it available, and note the reason for the return on the slip.

It is important to clearly specify that you are requesting a credit rather than a remake so the case is routed to the appropriate department. Returned cases go through our credit evaluation department, which will review the return and process the credit to your account accordingly.