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How do I provide stump shade to take a case off hold?

If your case is on hold waiting for stump shade information, call our laboratory with the patient's name and provide the stump shade. For example, you might say, "The stump shade is A3, please take the case off hold."

Our team will update the case with the shade information you provide and resume production. It is helpful to be specific when calling, stating both the shade and your request to release the case from hold, so our team can take immediate action.

If you have any questions about how to determine or record stump shade, our technical team is available to provide guidance. Accurate stump shade information is especially important for translucent restorations where the underlying tooth color affects the final result.

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