1. Intro to CHROME

Process and Timeline

Submit CHROME Case

The CHROME timeline starts after you have collected all of the patient records and submitted your CHROME Patient Rx.

There are 4 stages to the timeline:

  • Record Approval and Case Planning
  • Schedule Meeting
  • Manufacturing
  • Shipping

This complete process can be completed in a min. of 20 business days. This is unachievable if the patient records are incomplete or of poor quality – this is the reason we place so much importance on accurate, complete patient records.

Do not schedule your patient's surgery until AFTER the online planning meeting. If changes are needed in the plan then this will delay manufacturing.

ROE CHROME Days in Lab Circle Infographic
5 business days

Record Approval & Case Planning

This stage involves two important steps:

  • Review of submitted patient records for completeness and quality.
  • Case planning.

This part of the process takes 5 business days. If patient records are not complete, or of poorer quality, we will contact you for the additional records.

Real-time Record Analysis
For new CHROME doctors, or for complicated patient scenarios, ROE offers real-time record analysis via Zoom upon request. This can be very beneficial as it will:
  • Remove the potential need of bringing the patient back in for additional records.
  • Remove the potential delay to the patient surgery date.
2/3 business days

Schedule & Attend Planning Meeting

  • Once a treatment plan has been developed, an email will be sent to you with a link to an online meeting scheduling form.
  • This form will allow you to pick the planner and the day/time that best suits your schedule.
  • At the date and time of your online meeting, you will be prompted to Attend Meeting with your planner via MS Teams.
  • This part of the process can take between 2-3 days depending on the schedule of the doctor.
10 business days


  • Upon plan approval, we jump into manufacturing of all of the guides and models necessary for your case.
  • Manufacturing takes 10 business days
2 business days


  • Standard shipping takes 2 days.
  • Expedited shipping is available when necessary.