Pick-Up and Delivery

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How do I schedule a pickup

When you choose ROE, pick-up and delivery is just a phone call 800 228 6663 #1, or email away – pickup@roedentallab.com. We’ll handle your case anywhere in the country by selecting a courier that is most convenient for your office. To request a pick-up, call the laboratory phone number.


Do you deliver and pick up locally?

Yes! We use a courier service for local doctors. Please contact us at 800-228-6663 to get started.


What is the best way to pack a case for shipping to ROE?

As carefully as possible! Please be sure to disinfect all necessary items (impressions, bites, etc) and bag them if possible. All models should be wrapped as best as they can. Items should be secured and prevented from moving in the box during transit.


What is ROE's shipping procedure?

ROE ships cases via courier or UPS/FedEx depending on your location, with maximum delivery/receiving day of two days.


Do you do pick-up and deliver for local dentists?

Yes! We use a courier service for local doctors. Please contact us at 800-228-6663 to get started, or email pickup@roedentallab.com. .


What shipping methods do you use?

ROE ships cases via courier or UPS/FedEx depending on your location, with maximum delivery/receiving day of two days.


How do I ship cases and what are the fees involved?

We do charge shipping costs, you can contact us to learn more about those costs. You can prepare your shipment utilizing the tools at https://roedentallab.com/collaboration/ups-label-and-case-pick-up/.


Do you charge for pickup & delivery?

We do charge shipping costs, you can contact us to learn more about those costs. You can prepare your shipment utilizing the tools at https://roedentallab.com/collaboration/ups-label-and-case-pick-up/.


When is the earliest time I can get a case returned?

If the case is in the lab now, it is best to call or click the chat and ask about a specific patient. If you are looking for speed on an upcoming case, please give us a ring with what you need. We can usually accommodate with the planning.


Expedite a case – Can I and how much will it be?

Yes, we can expedite cases. We have a fee for this so that you know exactly what to charge the patient. All costs are based on how many days are requested off of standard fabrication time and what is being fabricated. In other words, if the case takes 6 days to fabricate and you’d like it in only 4, we calculate based on 4 days.


How can I print an Rx and UPS label from ROE’s website?

Sure, no problem. If you are in front of a computer go to roedentallab.com and hover over “working with ROE”, click on instructions, RX’s and Forms. The RX’s will be located at the bottom of the page. Select Fixed, Removable, etc. Here is the link: https://roedentallab.com/collaboration/instructions-rx-and-forms/

Go to roedentallab.com and click on “Download UPS label” on the top of the screen. Then click on UPS shield, once you’ve clicked that you will be brought to a UPS guest login screen. Select I’m not a robot, you will then be able to put your information in and print the label. Here is the link: https://roedentallab.com/collaboration/ups-label-and-case-pick-up/

 

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