General Services

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How can I order supplies

A variety of supplies can be ordered at ROE’s online shop at

Can I consult with technicians on cases?

Once your case arrives, our team will assign a dedicated Technical Consultant to you and your account. This technician will be responsible for communicating with your office on technical matters including treatment planning, case communication, digital case previews, and quality control. This one-on-one aspect has proven to be a valuable, relationship-building asset for our clients for many years.

What happens when a patient comes to the lab for a shade?

A Shade at Lab is for a crown in production, or that we need to remake with a correct shade. A custom shade is for a crown that’s already made that we are making adjustments on. The exact protocol and time depends on which appointment we will need to arrange with your patient. Please contact us at 800-228-6663 to learn more.

Do you provide same day service?

This depends on location and time – please contact us at 800-228-6663.

Do you offer complimentary consultations?


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