ROE Dental Laboratory, has been building successful long-term partnerships with dentists since 1926. One of the reasons why we have been aropund for almost 100 years is because we believe in providing exceptional customer service. This approach is directed and fueled through a commitment to our Mission and Core Values.

Many companies talk about giving great customer service – we can prove it. Below is a brief summary of some of the internal metrics we review frequently to ensure that we maintain our customer service focus.

% Success Rate

Success is when a case leaves the lab and is not returned to the lab for a remake.

Q3 2020

  • Success
  • Remakes

Recent History

  • Success
  • Remake

% On-Time Cases

Cases that have been completed and shipped within the indicated time frame.

Q3 2020

  • On Time
  • Late

Recent History

  • On Time
  • Delayed*

Average Phone Call Response Time

Average response time in seconds to a customer service phone call.

Q3 2020

2.2 seconds

Recent History

  • Average Time
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