Customer Service

ROE Dental Laboratory has been building successful long-term partnerships with dentists since 1926. One of the reasons why we have been around for almost 100 years is because we believe in providing exceptional customer service. This approach is directed and fueled through a commitment to our Mission and Core Values. Below are a series of videos from customer-facing departments with ROE.

Listen to their determined focus on providing exceptional customer service to our clients.

ROE's Focus on Customer Service

Customer Service: Technical Support

Customer Service: Guided Surgery

Customer Service: Chairside Support

Customer Service: Customer Support

Customer Service: Sales Support

Customer Service Metrics

Many companies talk about giving great customer service – we can prove it. Below is a brief summary of some of the internal metrics we review frequently to ensure that we maintain our customer service focus.

% On-Time Cases

Success is when a case leaves the lab on time.

Q1 2022

Recent History

% Success Rate

The percent of cases successfully created without need for remake.

Q1 2022

Recent History

Average Phone Call Response Time

Average response time in seconds to a customer service phone call.

Q1 2022

Stopwatch 3.7 seconds

Recent History

Frequently Asked Questions